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Technical Support Specialist

Qualifications / Skills

Bachelor’s Degree in Information Technology or related area or related experience. (Technical department, Integration department)
Project analysis or related experience / education (Product department)
3+ years of 2nd line IT support experience managing software applications and networks.
Ability to diagnose and resolve complex technical and application issues which may involve hardware, software, networking, and/or operator problems.
Working knowledge and experience with hardware and peripheral troubleshooting/support, and operating system support.
Experience with HTML and Excel (Reports department)

Expectations for ideal candidate

Experience with enterprise level applications
Functional thinking
Good Accounting knowledge

Responsibilities

Product support : Helps with client specific setup and requirement gathering. Investigating client specific issues and joining client calls if requested by product team.
Technical support: Investigating system related issues. Needs to have good understanding of payroll logic and functional thinking to understand system behavior.
Integration support: Helps to configure and investigate integrating our product with client and understanding their requirements. If needed joins client calls to better understand requirements.
Report configuration: Since big part of payroll system is reporting to authorities, we need to also configure client specific reports that they require. This requires understanding of Excel formulas, HTML and accounting.
IT support : Ability to diagnose and resolve complex technical and application issues which may involve hardware, software, networking, and / or operator problems. Working knowledge and experience with hardware and peripheral troubleshooting/support, and operating system support.
Working knowledge and experience with hardware and peripheral troubleshooting/support, and operating system support.

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