MERCANS’ BUSINESS APPROACH
BRINGING BACK HUMANITY IN OUTSOURCED GLOBAL PAYROLL AND HR MANAGEMENT
Our Innovative Service Delivery Model Suits Modern Corporate Clients’ Requirements
- As global payroll evolves with new technologies, some clients express the need for more human support. Mercans remains committed to frequently introducing new customer service features for its global payroll outsourcing services and PEO GEO services to keep pace with a tech-oriented landscape. Therefore, we continuously improve our support capabilities and introduce human-friendly elements in our GPO and HRO services with knowledgeable local specialists.
- Mercans thus ensures that its clients – although most of them primarily rely on technology – are promptly assisted and advised by consultants during global payroll and recruitment outsourcing processes, and with the appropriate resources. Since its inception, Mercan’s solutions have leveraged the internal team’s extensive industry expertise, acquired by providing services to multinational companies to ensure the highest level of customer satisfaction.
PERSONALIZED REPORTING AND ROUND-THE-CLOCK GLOBAL SUPPORT FOR QUALITY SERVICE
Our Global Customer Service Model Exceeds Modern Corporate Clients’ Expectations
- Mercans’ team understands the importance of consistently measuring service quality and evaluating customer experience and employee satisfaction during global payroll outsourcing and international PEO GEO services delivery. Our next-generation specialists go beyond necessary regular performance reports and proactively provide insightful professional advice to go beyond customers’ needs and expectations. Real-time performance monitoring and analysis is Mercans’ standard to visualize progress and achievements quickly.
- Our global payroll and PEO GEO services’ support system guarantees teams’ availability around the clock and in any geography to consistently help clients, hence our motto “Everywhere for Everyone.” Mercans’ team approach has enabled us to evolve and incorporate new support and assistance solutions. This human-centric approach also gave us the capacity to develop software products in-house and automate human capital management and global payroll.
END-TO-END TAILOR-MADE SERVICES FOR ALL BUSINESS SIZES
Our Business-Ready Software Solutions Suit All Functions in All Industries
- Mercans has designed customizable end-to-end services and all-in-one native SaaS solutions for HR and Payroll for multinational corporations with offices on various continents, and companies preparing for international expansion.
- Powered by ML and AI, our software are easy-to-navigate, scalable, and deployable across all business functions in all industry verticals, to ensure timely execution of employment tasks and streamlined business processes.
- Our single secure platforms centralize all data and procedures for your entire extended workforce in real-time and at a reasonable cost, adding value to your growth strategy.
DEDICATED GLOBAL-TO-LOCAL SPECIALISTS TO ESCORT YOUR GROWTH
We Guide you Every Step of the Way.
- Driven by in-depth expertise, excellent acumen, and impeccable quality standards, Mercans hands-on specialists offer personalized consulting services to present accurate and actionable solutions to any business challenge.
- We have the global resources to scale up and quickly adjust our services to match ever-changing local Human Resources and Payroll requirements. This quick adaptation to local environments ensures business continuity.
- Our teams assist you in smooth local personnel management. They plan, prepare, and implement in-country processes, in compliance with regulations and tax requirements in every location.
- Our Account Managers use all the resources at their disposal to ensure high-quality uninterrupted services.
- The account and relationship managers are responsible for the operational services delivery and client satisfaction. The operations team is responsible for payroll processing and service delivery. The technical resources provide technical support to the client and our operations team. Both in-country and central compliance specialists are responsible for the statutory compliance activities and legislative changes.
SYSTEMATIC QUALITY PROCEDURES TO GUARANTEE YOUR SATISFACTION
We Support you Throughout your Project Lifecycle.
- At Mercans, we value transparency, efficient workflows and overall full customer satisfaction. Therefore, we have established a systematic process to closely monitor and assess service quality to ensure that all possible measures are taken to deliver on our promise.
- Scope: We always agree with our clients on a clear scope of services to ensure the alignment of expectations
- SLAs & KPIs: We assess performances in real-time against pre-determined SLAs and KPIs
- Service reviews: We organize monthly meetings between operations teams for service review
- Help desk tickets: We monitor Real-time monitoring of Help Desk Tickets for identifying recurring issues
- Satisfaction surveys: We do periodic satisfaction surveys to gauge overall excellence levels
- Process benchmarking: We do a periodic benchmarking of client processes and KPIs with peers
- Annual account reviews: We deliver annual service review retrospect and year-end planning